Orders may be canceled within a specified time frame, as indicated on the Platform. If you wish to cancel an order, please follow the cancellation instructions provided on the Platform. If you cancel an order or provide incorrect details resulting in non-delivery, it constitutes a breach of your authorization to Mochan-D to place orders on your behalf. You may be liable to pay liquidated damages equal to the order value, which Mochan-D may collect through various means, including deducting it from future payments.
Mochan-D reserves the right to reject or cancel orders due to technical issues, item unavailability, or reasons beyond its control. No cancellation charges apply in such cases. If payment has been processed and a refund is due, it will be promptly reversed.
Refunds or replacements require the approval of the Service Provider. Complaints regarding service quality, incorrect orders, or other issues must be supported with evidence for resolution.
Mochan-D does its best to follow customer instructions with orders. Refunds will not be issued if instructions are not followed exactly as intended.
All refunds will follow the original payment method, unless otherwise specified or credited to your account as per bank policies. Refunds for canceled orders will be processed in accordance with our Cancellation & Refund Policy. Refunds may take up to 5 business days to reflect in your account, depending on your payment method. If payment was made, the eligible refund amount will be reversed to you. No replacements, refunds, or other resolutions will be provided without the permission of the service provider.